The Art of Selling

The aim
To ensure staff who deal with customers learn the key skills, techniques and behaviours of selling.

About the programme
The best thing about dealing with a good salesperson is you don't feel like you're being sold to. As far as you're concerned you're just receiving good service.

The art of selling is designed to equip your staff with all the skills and techniques they need to approach sales opportunities with confidence.

To make this programme as relevant as possible it looks at many different scenes in which all sales staff can relate to such as: department store, DIY store, bank services such as mortgages, overdrafts, loans and insurance, shoe shop and many more.

The art of selling uses humorous right and wrong way scenarios to teach new skills in a memorable way. It covers the four key stages of selling, in both retail and financial situations:

-Winning the customer's confidence: how your actions can affect customers

-Discovering their need: the importance of listening to your customers

-The importance of product knowledge: how knowing your products inside out will help you offer your customers what they want, and in turn build your conference

-Closing the sale: why silence could be your new best friend

Included in the programme are specific DVD extras for both the retail and financial sales. These cover everything from handling complaints to dealing with obnoxious customer.

The benefits
-Suitable for all levels of staff who deal with customers
-Amusing and realistic scenarios make lessons very clear and easy to follow
-Small bit sized clips to allow flexibility in facilitating a training course
-Immediately actionable and accessible.

Learn more and purchase the So You Want to Be a Success at Sellling training video with John Cleese

So You Want to Be a Success at Selling

This classic four-part series is ideal for new sales recruits or as a refresher for experienced members of the sales team.
Part 1: The Preparation.
Part 2: The Presentation.
Part 3: Difficult Customers.
Part 4: Closing The sale.

Learn more and purchase the Unorganized Sales Person training video with John Cleese

The Unorganized Sales Person

How much time do you spend in Meetings? How much of that time is fruitful? Too many meetings are genuine nightmares. In Meetings, Bloody Meetings, we learn that that lack direction and focus in meetings are all to common.

The Unorganized Manager Series

Knowing when and how to delegate responsibilities effectively will enable managers to maintain and improve performance standards and overall team effectiveness.
Part I: Damnation video
Part 2: Salvation video
Part 3: Divine Intervention video