This Production does NOT feature John Cleese

Aim: To teach staff how to make a sale over the telephone by remembering a few simple steps.

Poor telephone techniques don't just create a bad impression, they loose business. Missed opportunities can result from sloppy behavior, an over-familiar approach and less-than-professional attitude.

In this video, a Jack-the-lad telesales executive is quick to complain about the treatment he receives from an evasive car salesman he's been trying to pin down over the telephone, but he is blind to his own errors. It isn't until a 'Twilight Zone'like dream sequence that he sees the light and discovers where he's been going wrong.

Features and applications

Package Contains: 20 min. VHS Video and a Course Leader's Guide.

Key Skills: