Can You Spare a Moment with John Cleese

Aim: To keep personal problems from affecting productivity.

When personal problems affect a staff member's productivity, it is the manager's responsibility to broach the subject with sensitivity and the appropriate counseling techniques.

In Can You Spare A Moment, John Cleese shows managers and team leaders how to handle the often-delicate counseling interview.

After running through the wrong way to offer counseling, Cleese demonstrates the four stages of a successful structured approach. A manager needs to be able to spot impending problems and create an opportunity to talk confidentially when there is sufficient time to listen.

Open questions should be used to encourage feedback. Summarizing the interview and rephrasing will help to clarify thinking. Finally, managers should not impose their own solutions. Instead, working through each stage will help employees discover their own resolution to the problem.

Above all, remaining friendly and neutral is essential for conducting successful counseling interviews.

KEY LEARNING POINTS:

• Set up The interview
• Encourage The employee to talk
• Let The employee find The solution

USES:

• Working with and interviewing employees

Key Skills:

• Leadership Skills
• Performance Counselling
• Performance Appraisal
• Communication Skills
• Interpersonal Skills
• Management Training
• Listening Skills

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