Everyone in an organization forms part of a 'customer-service chain', which leads from dealing with customers right through the business. In a hotel scenario, an investigator is called in to investigate mismanagement, and identifies how people in departments, not dealing with customers, are actually letting external customer service down. more-->

MEETINGS BLOODY MEETINGS

Too many meetings are genuine nightmares. They lack preparation, direction, and worst of all, results. This award-winning program, remade in 1993, is essential viewing for anyone who chairs meetings. You'll learn how to make your get-togethers shorter, more focused, and more productive. And John Cleese ensures you get plenty to laugh at along The way. more-->

MORE BLOODY MEETINGS

Think John Cleese has learned his lesson fully? Dream on — it’s back to court! This 1994 re-make is a follow-up to the best-selling title Meetings, Bloody Meetings. Through trial and error, you’ll discover the interpersonal skills needed to keep every meeting more productive in this humorous program. more-->

THE DREADED APPRAISAL

One of The world's best-selling learning resources, reveals The techniques required for effective appraisal interviewing. This program illustrates some typical problems managers and team leaders are likely to face in Their interviews. It demonstrates how to turn The interview into a positive experience for both the employer and employee. more-->

THE HELPING HAND: Coaching Skills For Managers

Taking more time to coach creates more time for work! No single person can do every job. So why do so many managers try to take on Their entire department’s workload? The lesson of this timely program is a universal one: managers need to delegate their projects accordingly. As a result, they will discover that they have more time to coach the team. more-->

PERFORMANCE MATTERS: The Importance of Praise, Hosted by John Cleese

This new program makes the point that giving praise where it's due is a management tool that's powerful, cheap and easy to use. It can bring amazing results in terms of increasing The quality and quantity of The output of The people who work for them, providing it is correctly applied. more-->

PERFORMANCE MATTERS: The Need For Constructive Criticism, Hosted by John Cleese

This new program makes the point that giving praise where it's due is a management tool that's powerful, cheap and easy to use. It can bring amazing results in terms of increasing the quality and quantity of the output of the people who work for them, providing it is correctly applied. more-->