Handled poorly, a performance improvement interview can damage relationships and undermine productivity. Even worse, it can lead to expensive, time-consuming legal reprisals from a disgruntled employee.

By emphasizing the word improve, managers can boost morale, teamwork and productivity by helping employees find ways to do their jobs better. In I'd Like A Word With You, Ethelred the Unready, Ivan the Terrible and Gillian the Silent illustrate the pitfalls of poorly conceived performance improvement interviews: failing to check facts, jumping to conclusions, and letting emotions run wild. In the 'right way' scenes that follow, they demonstrate how to prepare for the interview, how to conduct it, and how to follow up to ensure objectives are accomplished.

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Package Includes: 28 minute VHS Video or DVD, Course Leader's Guide, Delegate worksheets, PowerPoint slides and Self-Study Workbook on disk.