These case study dramas demonstrate to managers how they can change a problem person into a positive performer.

These cases show how an alteration in a manager’s approach can change a problem person into a performer.

Moaning Minnie: Minnie can give a thousand excuses why something can’t be done. But as the Genie of the Lamp explains to her dictatorial manager, discussion and helpful device can turn a whiner into a winner. 19 Minutes

Big Mouth Billy: Billy promises his manager everything but does nothing. He becomes a performer only when Jeeves miraculously appears to suggest a more realistic workload with achievable deadlines and interim reports. 16 Minutes

Whimpy Wendy: Wendy always needs reassurance before making decisions. To help her learn to make decisions for herself, Wendy’s manager consults her on some important decisions to boost her confidence. 17 Minutes

Rulebound Reggie: Reggie (John Clesse) insists that nothing can be done until all the paperwork is in perfect order. Using a firm hand and actively encouraging his sense of belonging make Reggie much more responsive. 12 Minutes

Silent Sam: Sam knows his job thoroughly but cannot communicate. Sam needs more time to plan his contributions and encouragement to express himself freely. 17 Minutes

Lazy Linda: Linda’s timid boss allows her to get away with murder. Nanny Goodbody arrives with a firm insistence on quality and quantity and giving credit where it is due. 15 Minutes

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Support Materials: Leader's Guide

Suggested Uses:

Key Skills:

These case studies feature John Cleese, Stephen Fry, Rik Mayall, Emma Thompson, Dawn French, Jennifer Saunders, Cassie Stuart, Michael Percival and Patricia Hodge.