The Unorganized Salesperson Series with John Cleese

Aim: To conduct business in an organized, professional, and profitable manner.

The videos:

In part 1, Valuing Your Customers, a 'Flash Harry' salesman takes every opportunity to show off his expertise. He's all action, by rushing from call to call, trying to satisfy customers' every whim. It soon descends into chaos and inevitably and he starts missing appointments.

In part 2, Valuing Yourself, 'Flash Harry' learns that by valuing himself and his time he will in turn be valued by customers as someone who can offer them specialist knowledge. He also realizes that he has to manage his sales meetings and agendas. The truth eventually dawns that being trustworthy is more important and valuable than making a one-off sale.

Features and applications:

• Entertaining true-to-life examples brilliantly illustrate how easy it is to be busy without being productive
• Textbook demonstrations of how to manage a sales territory and call schedule
• Excellent tuition for trainee salespeople and a valuable reminder to those who have 'seen it all'

Program includes:

Valuing Your Customers, Part 1 (22 mins); Valuing Yourself, Part 2 (24 mins); Course Leader's guide

Key Skills:

• Difficult Customers
• Customer Service Skills
• Interpersonal Skills
• Sales Training
• Communication Skills