Who Sold You This, Then? with John Cleese

Note: This is the 1997 updated version and features John Cleese as the narrator only. The original version featuring John Cleese as an actor is available for purchase only.

After-sales service increases customer loyalty.

Charlie Jenkins is the "unsalesperson" of the year. But he's not a sales rep by trade—he's a service engineer. In commercial, industrial and domestic situations, Charlie makes a drama out of a crisis at every available opportunity. He criticizes the product, the company and even the customer when what he should be doing is supporting them all.

Service, technical and installation staff will learn from the classic errors portrayed and understand how they can become troubleshooters rather than troublemakers. Management and sales staff will learn to appreciate the problems faced by their after-sales teams.

Learning Objectives:

• Support the salesperson.
• Support the product.
• Support the organization.
• Support the customer.

Program Contents:

20 minute VHS Video or DVD, Course Leader's Guide, Delegate worksheets on disk, PowerPoint slides and Self-study workbook on disk

Key Skills: